Access & Security

Instead of using your username and password to verify your plan ownership when contacting us, you need to set up a security question and answer.

You can set up a security question for each profile you have for yourself and others who contact Support on your behalf.

Add Authorized User

Full Name

Security Question

No Consent - James No Gangstalking - Driskill

What is the name of your first pet?

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WebsiteBuilder: Getting Started - Video
Email Client Setup
Account: Billing
Account: How to Change or Reset Your Account Password
How to Setup Domain Pointers - Domain Management

.htaccess Editor
- How to Create a 301 Redirect - Video
- Redirecting URLs at your site using the .htaccess Editor
- How to Edit the .htaccess File
- Blocking users with specific IP addresses from accessing your site using the .htaccess editor
- Customizing server error pages using the .htaccess editor
- - Scripting: How To Set Default Page Priority
  - Setting custom MIME types using the .htaccess editor
  - Preventing bandwidth theft or hotlink protection using the .htaccess editor
  - Directory Browsing
  - How to use the .htaccess Editor
  5 more
Account Access and Security
- Domain and Account Ownership and Verification
- Account: How to Transfer Account Ownership
- How to Contact Support
- Account Settings
- How To Change My Account Password
Account Overview
- Account: How to Change or Reset Your Account Password
- Software and Programs Available on our Shared Hosting Platform
- India Goods and Services Tax Registration Number
- Summary
Billing
- Account: Billing
- Account: Update Credit Card
- Account: Invoices And Receipts
- Account: Update PayPal Info
- Hosting: How to Renew
- - Account: Request More Time to Pay
  - Value Added Tax (VAT) - for European Union (E.U.) Customers only
  - Account: PayPal One-Time Payments
  - VAT Rates
  - Add Tax ID After Signup
  - Invoices and Automatic Billing Dates
  - Canceling Your Hosting Account
  - WP Essential Hosting Renewal Prices
  - Site Backup Renewal Prices
  - How to Update Your Billing Information
  - Billing Information
  11 more
Business Solutions
- Business Phone
- Google My Business
- Business Summary Page
CGI/Scripted Language
- Using the Traceroute (tracert) Command
- File Management: How to Zip and Unzip Files Using Archive Gateway
- How To Change Your PHP Version
- Scripting: How To Install IonCube for PHP 7.0 - 7.4
- Scripting: Introduction to PHP
- - Scripting: How to Increase PHP Upload Size Limits
  - Introduction to PHP
  - Scripting: How to Increase PHP Memory Limits
  - Scripting: How To Install Zend Guard Loader And IonCube
  - Using CGI
  - Form Email
  - Changing IIS Settings: Parent Paths
  - Changing IIS Settings: Custom MIME types
  - Using phpFormGenerator
  - Available PEAR packages
  - Installed Perl modules on the UNIX platform
  - Changing IIS Settings: Custom Error Pages
  - Using SSI (Server Side Includes)
  - Sendmail
  - Perl modules installed on the Windows platform
  - How to Update Your PHP Version - Video
  - Scripting: How to Designate the PHP Session Save Path
  - Server Side Includes and CGI
  - Python Scripts
  - Perl Scripting
  20 more
Contact Information
- Account Contact Information
- Contact Email Addresses
- Account Settings
Contact Information
- Domain Management: How To Update Domain Contact Information
- Domain Management: How To Change Contact Info For Multiple Domains
DNS
- How to Update DNS Records - DNS Management
- Domain Management: How To Update Nameservers
- How to Update MX Records - Mail Exchange Record - DNS Management
- How to Update A Records - DNS Management
- DNS Records Explained - Domain Name System Management
- - How to Update CNAME Aliases - Canonical Name - DNS Management
  - How to Change or Update NS Records - DNS Management
  - How to Find Your Default Nameservers - Domain Management
  - What is Domain Propagation?
  - DNS Management: Comodo DNS
  - How to Update Nameservers For Multiple Domains
  - What Are DKIM and DMARC?
  - DNS: Troubleshooting Guide
  - DNS Management: How to Add, Edit, and Delete DNS Records - Video
  - How To Put Your Website Online
  - DNS and Nameservers
  - How to Add a New DNS Record
  - DNS Record Types and Uses
  13 more
Domain Lock
- Domain Security: How To Unlock A Domain
- How to Lock or Unlock Multiple Domains- Domain Security & Management
- Domain Verification Email - Domain Security & Management
Domain Overview
- Domain Registration: How To Renew Your Domain
- Domain Registration: The Life Cycle of a Domain
- Domain: FAQs
- Domain Security: How To Enable Domain Privacy
- ICANN Verification and Authentication - Domain Management
- - How to Add a Domain - Domain Registration & Management
  - Domain Management: How To Switch Your Primary Domain
  - Domain Management: How To Update Multiple Domains
  - How to Change Auto Renewal Settings for Multiple Domains
  - What's the difference between Web-Hosting Servers, Website Files, and Domain Names
  - How To Remove A Domain - Domain Management
  - What is Domain Redemption?
  7 more
Domain Privacy
- Domain Privacy Protection - Domain Security and GDPR Masking
- Domain Privacy & Protection FAQ
- How Do I Protect My Domain Contact Information?
Domain Tools
- How to Disable Domain Privacy - Domain Security
- How to Purchase a Domain - Domain Registration
- How to Change Domain Privacy Settings - Domain Security
- Domain Management: How To Get A Domain Report
- How to Search Through Your Domains - Domain Management
- - FTP: How to Connect Using an FTP Client
  - How to Change Your Primary Domain
  - How to Search Your Domains
  3 more
Email Settings
- Email Management: How to Add a Forward to a Mailbox - Video
- Common Email Bouncebacks
- How to Create a Mailbox
- Email Management: How to Delete Messages
- Email Management: How to Change a Mailbox Password
- - I Can't Receive Emails
  - Email Management: How to Manage Your Spam Filter
  - Email Management: How to Upgrade Mailbox Storage
  - Email Management: Email Spoofing
  - Email Management: How to Check Mailbox Storage Use
  - Email Management: How to Manage an Autoresponder
  - Email Management
  - Email Management: How to Set Up a Catch-All
  - Email Management: How to Delete a Mailbox
  - Roundcube: How to Delete Messages
  - Where Do I Access My Email?
  - Email Settings: How to Setup Roundcube Standard Email
  12 more
Email Setup
- Email Client Setup
- Email Client Setup: Outlook 2016, 2019 and Outlook 365
- Email Client Setup: Outlook 2013
- Email Client Setup: Apple iOS 11 and 13
- Email Client Setup: Outlook for Android
- - Email Client Setup: Outlook 2010
  - Email Client Setup: Outlook 2007
  - Email Client Setup: Apple iOS 10
  - Email Management: Email Storage and Sending Limits
  - Email Client Setup: Apple iOS 8 and 9
  - Email Client Setup: Old Android Devices
  - Email Client Setup: Windows 8 Phone (Metro Mail)
  - Email Client Setup: Blackberry Phone
  - Email Client Setup: Outlook 2003
  - Exchange Setup: Outlook 2010
  - Exchange Setup: How to Import Data into Exchange
  - Exchange Setup: Windows Mobile Devices
  - Troubleshooting Password Issues for Mac Mail and iOS Devices
  - Exchange Setup: BlackBerry
  - Email Management
  - Microsoft 365: Setting Up Email on a Mobile Device
  16 more
Email Tools
- Roundcube: Migration FAQ
- Roundcube: Searching Messages
File Manager
- File Management: How to Set File and Folder Permissions Using File Manager
- File Management: Navigating File Manager
- File Management: How to Backup and Restore Files
- File Management: How to Create New Files and Folders Using File Manager
- File Management: How to Edit Files Using File Manager
- - File Management: How to Move Files and Folders Using File Manager
  - File Management: How to Delete Files and Folders Using File Manager
  - Hosting Tools: File Manager
  - File Management: Supported File Types
  4 more
FTP
- FTP: How to Connect to Your Website
- FTP: How to Create Multiple FTP User Logins
- FTP: How to Connect Using File Manager
- FTP: How to Change an FTP User Password
- FTP: How to Connect Using Windows Explorer
- - Configuring your site using CuteFTP
  - FTP: How to Connect Using an Offline Website Builder
  - FTP: How to Connect Using an FTP Client
  - FTP Management: How to Create FTP Users
  - How to Connect to Your Site With FTP
  5 more
Getting Started
- Quick Answers to Common Support Questions
- Dashboard Overview
- Getting Started
Google Workspace
- Activate Google Workspace (Formerly G Suite)
- How to Upgrade to Google Workspace (Formerly G Suite)
- How to Add Google Workspace User Accounts (Formerly G Suite)
- Google Workspace: How to Import Messages into Gmail
- How to Import Contacts from SquirrelMail into Gmail
- - How to Buy Google Workspace (Formerly G Suite)
  - Domain Connect
  - How to Cancel Google Workspace (Formerly G Suite)
  - How to Access the Admin Console in Google Workspace (Formerly G Suite)
  - Learn How to Use Google Workspace (Formerly G Suite)
  - G Suite: How to Import Contacts from Open-Xchange
  - Google Workspace Reseller Transfer Process (Formerly G Suite)
  - How to Manage Google Workspace (Formerly G Suite)
  - Google Workspace: List of Supported Browsers
  - Resellers: How to Setup Google Workspace for Your Resold Customers
  - Admin Access Issues in Google Workspace (Formerly G Suite)
  - How to Verify Your Domain in Google Workspace (Formerly G Suite)
  12 more
Help
- Foundation Help Center Features
Local Lift
- Hosting Tools: Local Lift
Marketing
- Marketing: Online Marketing Basics
- Google Webmaster Tools
- Marketing: Submitting Your Site To Google
- Marketing: Social Lift
- Simply Local Search
- - Using SubmitNet content tools (Gold and Platinum only)
  - Marketing: Introduction to LocalLift
  - Marketing: Managed Local Lift
  - Listing your site with search engines
  - Using SubmitNet's advanced tools (Platinum only)
  - Using SubmitNet tracking tools (Gold and Platinum only)
  - Logo Design
  7 more
Marketing Tools
- Marketing: Advertising Credits
- Marketing Guide
Microsoft 365
- Exchange Setup: Outlook Web Access OWA
- Microsoft 365 - Migrating Email, Contacts, and Calendars
- How Do I Sign Up For Microsoft 365?
- Exchange Setup: How to Create an Exchange Mailbox
- Microsoft 365 Setup: DNS with Other Provider
- - Upgrading Microsoft 365 from Plus to Pro
  - Exchange Management: How to View Mailbox Storage
  - How Do I Login to Microsoft 365?
  - Microsoft 365: Features
  - Microsoft 365 for Business
  - Disabling Multi-Factor Authentication for Microsoft 365
  - Microsoft 365 Packages
  - Microsoft 365: The SaRA Tool
  - Microsoft 365 Quick Starts
  9 more
My SQL Database
- Creating MySQL tables in phpMyAdmin
- How to Backup and Restore a MySQL Database
- Using myLittleAdmin
- Searching MySQL tables in phpMyAdmin
- How to Repair and Optimize a MySQL Database
- - How to Connect to a MySQL Database
  - Using phpMyAdmin
  - Managing Users in Your MySQL Database
  - MySQL Database Management
  - Using MySQL
  - Using ADOs to connect to MS Access DB
  - Creating MySQL tables in phpMyAdmin - Video
  7 more
Notifications
- Communications, Subscriptions and Notifications
Overview
- Hosting Tools
Pointers and Subdomains
- How to Setup Domain Pointers - Domain Management
- Domain Management: How to Update Subdomains
- Domain Management: How do Subdomains Work?
- Domain Pointers and Subdomains
Privacy Policies
- Bandwidth and Disk Usage Policy
- Brazil's Privacy Law: LGPD
Security Overview
- Online Security: CISP / PCI Compliance
- Google Chrome and Browser Updates
- Online Security: Hacking And Malware
- How Did My Website Get Hacked
- Heartbleed Vulnerability
- - Security
  1 more
SEO
- How to Purchase SEO Solutions
- SEO Solutions
- SEO Solutions Overview Page
Site Backup and Restore
- Website Backup and Restore
SiteLock
- Online Security: SiteLock
- SiteLock: Essentials/Prevent Next Steps
- Online Security: SiteLock Content Delivery Network CDN
- Online Security: SiteLock Web Application Firewall WAF
- Online Security: SiteLock Site Certification
- - Security: SiteLock Plan Comparison
  - Online Security: SiteLock Reputation Management
  - Online Security: SiteLock Free Scanning Service
  - Security: How to Purchase and Enable SiteLock
  - SiteLock: How to Enable SiteLock TrueShield and TrueSpeed
  - SiteLock: Prevent Plus/911 Post-Close Steps
  - SiteLock: How to Get Started
  - Security: SiteLock Renewal Rates
  - Security: SiteLock Renewals
  9 more
SSL Certificates
- Enable Your Free SSL Certificate
- Online Security: Shared SSLs
- Online Security: Dedicated SSLs
- Online Security: Extended Validation SSLs
- Online Security: Comodo SSLs
Transfer
- How to Transfer A Domain to Your Account - Domain Transfers
- Domain Transfer
WebsiteBuilder
- WebsiteBuilder: Getting Started - Video
- WebsiteBuilder: How to Access and Edit Your Site - Video
- WebsiteBuilder: How to Setup Your Store
- WebsiteBuilder: How to Add Links and Documents
- WebsiteBuilder: Adding a Page - Video
- - Websitebuilder: Adding a Store - Video
  - Websitebuilder: Viewing Site Stats - Video
  - WebsiteBuilder: Using Effects - Video
  - Websitebuilder: Selecting a Template - Video
  - Websitebuilder: Previewing, Saving, and Publishing Your Site - Video
  - Websitebuilder: Using the Mobile Editor - Video
  - WebsiteBuilder: How to Add a Video
  - WebsiteBuilder: Improving Site Navigation - Video
  - WebsiteBuilder: How to Add and Manage Blog Posts
  - WebsiteBuilder: How to Add or Edit a Logo
  - WebsiteBuilder: How to Adjust and Edit Images
  - WebsiteBuilder: How to Add a Blog
  - WebsiteBuilder: Managing Your Blog
  - WebsiteBuilder: How to Change Your Theme Design
  - WebsiteBuilder: Saving and Publishing Your Website
  - WebsiteBuilder: Store Layouts
  - WebsiteBuilder: How to Add Digital Products to Your Store
  - WebsiteBuilder: How to Add Google Analytics Code
  - WebsiteBuilder: Adding Additional Buttons
  - WebsiteBuilder: How to Add or Delete a Section
  - WebsiteBuilder: Handling Multiple Packages
  - WebsiteBuilder: Integrated Shipping
  - WebsiteBuilder: How to Create a Shipping Label
  - WebsiteBuilder: Calculating Taxes In Your Store
  - WebsiteBuilder: Adding and Deleting Pages
  - WebsiteBuilder: How to Add a Header Image
  - WebsiteBuilder: How to Disable Theme Animations
  - WebsiteBuilder: How to set up Checkout Analytics
  - Creating Your Site With WebsiteBuilder
  - WebsiteBuilder: How to Setup Payment Providers
  - WebsiteBuilder: How to Work with Favicons
  - WebsiteBuilder: Social Media Image
  - WebsiteBuilder: How to Use the Alignment Tool
  - Moving Between Builders: WordPress to WebsiteBuilder
  - WebsiteBuilder: How to Add Multiple Business Locations
  - WebsiteBuilder: Page Overview
  - WebsiteBuilder: How to Adjust and Edit Images - Video
  - Onboarding for WebsiteBuilder
  - Site Builders
  39 more
Website Design
- LogoBuilder: Getting Started
Weebly
- How Can I Edit My Weebly Site?
- Weebly: Unable to Open Weebly Popup Editor
WordPress
- How to Access Your WordPress Dashboard
- WordPress: How to Add a Blog Post
- WordPress: How to Change or Reset Your Admin Password
- How to Manually Install WordPress Using FTP
- WordPress: How to Fix Common Server and Connection Errors
- - WordPress: Tutorial Videos
  - How to Install a WordPress Website
  - WP Essential: How to Install Your WordPress Website
  - WordPress: SSL Certificates
  - WordPress: How to change themes and appearances - Video
  - WordPress: How to Install a Theme
  - WordPress: How to Install
  - WordPress: How to add a blog post - Video
  - WordPress: How to add pages - Video
  - WordPress: How to Update Database Connection Strings
  - WordPress: How to Uninstall a Theme
  - WordPress: How to Enable or Disable Comments
  - WordPress: How to Change Your Front Page
  - WordPress: How to Delete a Page
  - WordPress: How to Enable or Disable WP_Debug
  - WordPress: How to Keep WordPress Up-to-Date
  - WordPress: Themes and Plugins
  - WordPress: How to Create a Page
  - WordPress: Speed up your Website using W3 Total Cache
  - WordPress: How to Modify Permalinks
  - WordPress: How to Uninstall a Plugin
  - WordPress: How to Move Your Website
  - WordPress: How to Backup your WordPress Site
  - WordPress: How to Uninstall WordPress
  - WP Essential: How to Uninstall WordPress
  - WP Essential: How to Reinstall WordPress
  - WordPress: How to Reinstall WordPress
  - WordPress: How To Recreate Your Website Using WordPress
  - WordPress 5.0
  - WordPress Plugins: Ninja Forms
  - WP Essential: How to Enable WordPress Cache Plugins
  - WordPress Plugins: WordPress SEO by Yoast
  - WordPress Plugins: Google Analytics Dashboard for WP
  - WordPress: How to Reduce Comment Spam
  - WordPress: How to Enable a Multisite
  - WordPress: Heartbeat Control
  - WP Essential: How to Enable SiteLock Protection
  - WordPress: Facebook API Change - oEmbed
  - Moving Between Builders: WebsiteBuilder to WordPress
  - WordPress: How to Log In - Video
  - WordPress: Introduction - Video
  - WordPress: How to arrange pages - Video
  - WordPress: Plugins - Video
  - Onboarding for WordPress
  - WordPress: How to Install - Video
  - WordPress: Adding Users
  - Site Builders
  - WordPress 5.0 Update
  48 more

Access & Security

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